TracefyHR ("we," "our," or "us") operates the TracefyHR platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, company name, and password when you create an account.
Employee Data: Information you or your organization enters into the platform, including employee profiles, payroll details, leave records, and attendance data.
Payment Information: Billing details processed through our secure third-party payment processor. We do not store your full credit card number.
Usage Data: Information about how you interact with our platform, including pages visited, features used, and actions taken.
Device Information: Browser type, operating system, IP address, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our platform and services
Process transactions and send related information
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities to improve user experience
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve the platform, including providing content and features that match your interests

3. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Multi-tenant data isolation ensuring your data is separated from other organizations
Role-based access controls within your organization
Regular security audits and penetration testing
Automated backups with point-in-time recovery

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete personal data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Portability: Request a machine-readable copy of your data.
Objection: Object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

6. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

Cloud hosting and infrastructure providers
Payment processing services
Email delivery services
Analytics and monitoring tools

These providers are contractually obligated to use your data only as necessary to provide services to us and to maintain appropriate security measures.

7. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our service may not function properly without cookies.

We use the following types of cookies:

Essential Cookies: Required for the platform to function properly (authentication, session management).
Analytics Cookies: Help us understand how visitors interact with our platform.
Preference Cookies: Remember your settings and preferences.

8. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
General inquiries: [email protected]