Video guide · Getting started

How TracefyHR billing, plans and AI credits work

TracefyHR charges one flat price for your whole team, never per employee, and AI is paid for separately with credits. In this short video you see your plan in Settings, where to open the secure billing portal, and how AI credit packs and auto-recharge work.

  • 0:57 long
  • For managers
  • English captions and transcript

What you'll learn

  • What Starter and Professional cover: up to 50 or up to 250 people, with finance tools on Professional
  • Where to change plans or update your card in the secure billing portal
  • Why AI isn't bundled into any plan, and when you need credits
  • How credit packs work: from $5, they never expire and your whole team shares them
  • How auto-recharge tops up your credits so you never run out mid-task

Transcript

The full narration of the video. Select a time to jump to that moment.

0:00How TracefyHR billing works

0:01No surprises on your bill. Here's exactly how it works.

0:06Flat plans and the billing portal

0:07TracefyHR is one flat price for your whole team, never per employee.

0:12Starter covers up to 50 people. Professional covers up to 250, with finance tools.

0:19Change plans or update your card any time, from the secure billing portal.

0:25AI credits and credit packs

0:26AI isn't bundled into any plan. You only buy credits if you use Forge or the Assistant.

0:34Packs start at $5, credits never expire, and your whole team shares them.

0:41Turn on auto-recharge

0:41Turn on auto-recharge, and you'll never run out mid-task.

0:46Predictable costs that don't grow every time you hire.

0:51Open Subscription to check your plan, or AI Credits to top up.

Common questions

Does TracefyHR charge per employee?

No. Each plan is one flat price for your whole team. Starter is $20 a month for up to 50 employees and Professional is $49 a month for up to 250, with about 20% off when you pay yearly.

Is AI included in my TracefyHR plan?

No. AI isn't bundled into any plan. You only buy credits if you use Forge AI or the AI Assistant, and 1 credit is $0.01.

Do AI credits expire?

No. Credits never expire and your whole team shares one balance. Packs start at $5, and auto-recharge can top up your balance when it runs low.

How do I change my plan or cancel?

Go to Settings, open the Subscription tab and open the secure billing portal. There you can switch plans, update your card, download invoices or cancel any time. Only the account owner can change billing or buy credits.

All video guides
Length 1:35

Set up TracefyHR in 15 minutes

Set up TracefyHR in about 15 minutes: confirm your email, add your first employee, add your logo, invite your HR lead and run your first payroll, step by step.

For owners

Length 0:51

Home: your day at a glance

See the TracefyHR Home page: who's out today, tomorrow or this week, who has checked in, upcoming birthdays and work anniversaries, and your own time off.

For managers, HR and employees

Length 1:11

People: every employee in one place

See how TracefyHR People keeps every employee in one place: add someone in about a minute, import your team from Excel, open profiles and archive leavers.

For managers and HR

Ready to transform your HR?

Set up your company, invite your team, and see if TracefyHR fits. Free for 30 days — no credit card required, cancel any time.