Super Admin is the platform-level role — your job is to onboard new companies onto TracefyHR and keep their accounts healthy. You don't see inside a company's data (payroll, employees, etc.) — that stays private to each company. You manage the perimeter.

Your dashboard

The Super Admin dashboard with company count, user count, employee count, and a list of recent companies

The Super Admin dashboard shows:

Total companies — active across the platform
Total users — across all companies
Total employees — sum of every company's employee count
Recent companies — newest 10, with status

Invite a new company

Click Invite Company on the dashboard or the Companies page.
Fill in the invite form:
4
- Company name
- Industry — searchable dropdown
- Admin email — the person who'll set up the company
Click Send invite. TracefyHR emails the admin a registration link valid for 48 hours.
Track the invite in the Pending invites section. You can resend if it expires, or revoke if it was sent in error.

View a company

Click any company in the directory to see:

Profile — name, industry, size, address (read-only — only their Manager can edit)
Users — list of HR / Manager accounts
Status — Active / Suspended / Setup pending
Created date / Last activity

You cannot see their employees, payroll, or other internal data — that's intentional.

Suspend a company

Open the company. Click Suspend company.
Pick a reason (required for the audit log) — e.g. Non-payment, GDPR request, Test account cleanup.
Confirm. All users at the company are immediately blocked from logging in. Their data is preserved — suspending is reversible.

To reactivate, click Reactivate company on the same page.

Suspending blocks every login — including the company's Manager. Make sure the company knows it's coming, or you'll get a panicked support ticket.

Manage users at a company

In a company's Users tab:

Toggle Leave Approver — designates a user as a leave approver (cross-company permission you grant from this Super Admin panel). See Assigning leave approvers.
Suspend / activate individual users — useful when you don't want to suspend the whole company

Common questions

Can I see a company's payroll for support reasons? No — Super Admin doesn't have any visibility into company-internal data. To help, ask the Manager to share a screenshot or export.

A company says they need their data deleted (GDPR). Suspend first to stop new data being written. Then use the Permanent delete option (with two-factor confirmation). Once executed, all company data — employees, payroll, documents, Forge features — is wiped permanently.

I forgot the temp password I sent in an invite. You don't see it — TracefyHR shows passwords once, in the email. Resend the invite to generate a new one.

Can companies have more than one Manager? Yes — once they're set up, the first Manager can invite as many additional Managers as they want from inside the app.